Donnington Medical Partnership

1 Henley Avenue, Oxford, OX4 4DH | Telephone: 01865 771313


Information for patients – changes to our system for urgent appointments

Information for patients – changes to our system for urgent appointments

From Tuesday 2nd May the system for patients needing to be seen urgently at the practice will change.

These changes are necessary to allow us to continue providing high quality care to all patients.

 

Key changes:

  • Most patients with urgent problems will be seen in our Emergency Clinic each morning.

 

  • If you need to be seen urgently at the practice (within 24 hours) please call as soon as possible in the morning and you will be given a time to attend.

 

  • You may see a doctor, minor illness nurse or emergency practitioner.

 

  • Reception will ask for the reason for the appointment so that you see the best person to help. If you don’t feel able to tell reception you can say “personal”.

 

  • If you call after 11am you will usually be seen in the Emergency Clinic the following day.

 

  • In the afternoon only one duty doctor will be available to deal with problems that can’t safely wait until the next morning.

 

  • If you think that your problem might not safely wait, please give details to reception who will speak to the duty doctor – they may offer phone advice, or ask you to come down to the surgery.

 

  • If you need to come to the surgery in the afternoon you will be asked to attend as soon as possible.

 

Alternatives for patients who find it hard to attend during working hours:

We continue to offer pre-bookable Saturday morning appointments with a doctor or nurse for patients who find it hard to attend during the week.

In addition, some appointments are available for our patients in the evenings and on a Sunday at East Oxford Health Centre. Please ask reception if you are interested in these appointments.

 

To allow our Emergency Clinic to run safely in the time available, the following will apply:

 

  • This is a short appointment for one urgent problem only

 

  • We will not have time to issue repeat prescriptions in this clinic

 

  • Medical certificates will not be issued for ongoing problems or illnesses of less than 7 days (self certificates are available from reception)

 

  • We will not be checking blood pressure unless it is relevant to the urgent problem

 

  • Patients with non-urgent problems will be asked to re book in a routine appointment to allow enough time for a more detailed discussion and examination

 

Thank you for your ongoing support with the changes needed to maintain safe and effective care