Donnington Medical Partnership

1 Henley Avenue, Oxford, OX4 4DH | Telephone: 01865 771313


Appointments

Evening and Weekend NHS Appointments

Evening and weekend NHS appointments are now available in the new OxFed Evening and Weekend GP Clinics, located around the Oxford City area, where you can consult with a NHS GP, practice nurse, or other health professional. Appointments are booked by calling our Practice reception who can advise if the service is suitable for your needs. For more information about opening times and clinic locations please see the OxFed Website 

By Phone

Donnington 01865 771313

You can make a routine 10 minute appointment in person or by telephone between 8.00am and 6pm. If the surgery is fully booked you will be asked if you need to see a doctor urgently. If it is urgent you will be fitted in, though not necessarily with your own doctor. Please only ask to be fitted in if the problem is really urgent. The doctors are always happy to give telephone advice if appropriate. Please call as early as possible. The doctor will usually phone you back in the middle of the day if your call to the surgery is before 11am.

On the whole, a single 10 minute appointment is for a single medical problem. If you need to discuss multiple or complex problems, please consider asking for a double appointment to allow sufficient time. Presenting multiple problems in a single appointment causes delays for other patients, and you may be asked to book a further appointment to deal with these.

Book Online

You can now save time with the added convenience of booking Doctors appointments & ordering repeat prescriptions through our website. To do this please come to the surgery and ask one of our receptionists to print you out an information sheet which will include the password needed to access the online services on this website.

 

Click the link below and then click on ‘CREATE NEW ACCOUNT‘ when we have given you your login details

 

Please click the following link to view Patient Access

Timing

We encourage all patients to arrive on time for appointments. We try not to keep patients waiting and operate on a set time schedule, which allows 10 minutes for each appointment. If you arrive late for your appointment it means that other patients will have to wait longer.

With regret, if you arrive more than 10 minutes late you will have missed your appointment. You may be able to sit and wait to be seen in a suitable gap or at the end of surgery, or may book a new appointment.

 

Why does the Receptionist need to know what’s wrong with me?

 

It is not a case of the receptionists being nosey!

The reception staff are members of the practice team and it has been agreed they should ask patients ‘why they need to be seen’.

Reception staff are trained to ask certain questions in order to ensure that you receive:

  • the most appropriate medical care,
  •  from the most appropriate health professional,
  •  at the most appropriate time.

 Receptionists are asked to collect brief information from patients:

  1. To help doctors prioritise house visits and phone calls
  2. To ensure that all patients receive the appropriate level of care
  3. To direct patients to see the nurse or other health professional rather than a doctor where appropriate.

 

Reception staff, like all members of the team, are bound by confidentiality rules

  • Any information given by you is treated strictly confidentially.
  • The Practice would take any breach of confidentiality very seriously and deal with accordingly.
  •  You can ask to speak to a receptionist in private away from reception.
  •  However if you feel an issue is very private and do not wish to say what this is then this will be respected.

 Thank you for your support